New Kawasaki Ninja 650 Paint Repair

[DinoSore]

I am not surprised in the least that the dealer does not have an in-house paint shop, with preparation facilities, a painting and drying chamber, etc. This is a specialized task, and I am sure that even with insurance claims, they just take your bike and trailer it to a third-party paint shop.

I thought the same. But my expectation from their customer service was a bit higher since I bought the motorcycle new barely a year ago. I expected that they would at least either assist with providing the repair through their official/authorized painting partner or sell an official touch-up kit, and not just say - 'Here's the paint code, good luck!'

I haven't experienced anything like this in over 15 years of biking where an official and sole multi-brand dealer will outright refuse a repair or not reply to emails.